To help meet your needs, Computer Services is comprised of five (5) teams: Administration, Help Desk, Network, Student Information System, and Web.
- The Administration team leads the planning and directs the implementation of all technology university-wide. In addition this team oversees and provides customer service, answers general inquiries about the department and its functions, processes and tracks all technology related purchasing for the university, coordinates meetings and other special department projects, assists staff members with planning assignments and tasks and works closely with all other teams to facilitate open communication and effective workflow.
- The University Help Desk team provides computer support to learners, faculty, and staff via phone, e-mail, personal visits, and desktop PC remote control, troubleshoots hardware and software issues and questions across the university, manages hardware assets and software licensing including upgrades, creates and maintains user network accounts, and provides software training to staff and faculty across all campuses.
- The Student Information System team maintains and supports the Student Information System operating on the AS400, creates and produces reports, queries, data extracts and labels to support all university offices, manages and monitors proper access to SIS data via security and menus, and enhances and customizes the SIS with programming, software updates, data connections, automation of routine tasks, data conversions, etc.
- The Network team maintains 20+ Windows 2000 servers (e-mail database, Web, library, financial aid, imaging, antivirus, and file/print servers), manages and monitors Local Area Network (LAN), Wide Area Network (WAN), and Internet administrative issues, performance upgrades and enhancements to meet the changing needs of the university, special network server projects, and manages university firewalls, T1 lines, routers, wiring, wireless access, phone integration, etc.
