Our mission is to provide reliable customer service to serve the technology needs of our faculty, staff, learners, and alums by working with you, our customers, to select implement, and maintain the information technology infrastructure in order to foster learning, productivity and innovation. Our role is to be the Union's experts in technology, leaders in its deployment and coaches in its best use.

Contacting Computer Services

• If you need assistance with UI&U related technology, requests or problems, please contact our HelpDesk at
  • help@tui.edu,
  • ext. 1137 from on campus (ext. 8695 if on our Montpelier campus)
  • 1.888.899.8501 from off campus
• The helpdesk is staffed M-F from 9-5 eastern time (M-F 8:00-4:30 in Montpelier)
• For assistance with a UI&U website, refer to our directory of websites.
• Please refer to our staff directory if you need to contact a Computer Services staff member directly.

Forms used to request services

• Use the Computer Services Security Request Form to request a network login ID for an employee or change computer access options for an employee
• Use the Faculty Web Policy & Account Request Form to request server space on a UI&U web server for a faculty web page
• Use the Computer Services Software Agreement Form to request software for business use on your home computer (only available to contracted employees of UI&U)

You can locate other useful forms in the Forms Directory (you will need to login to MyUnion to view all forms)

Computer Services Teams

Computer Services is comprised of teams who focus on different aspects of Technology. To learn more about how each team strives to serve your technology related needs, please review the overview of each team.